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Let us help
you find the answer to your question. If you still cannot
find answer here in our FAQ, please sent us an email at
sales@singaporenamecards.com we too happy to help you
solve you questions. |
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Browse FAQs |
My Orders
Can I cancel or change my order?
Do all orders have to be placed online?
Do I receive proofs prior to print?
How do I re-order?
How to sign in my online print ordering account?
What do I do if my order I received is not complete.
What happens if my order is delayed?
What if I am not satisfied with my order?
What is your return policy?
Printing and Processing
Know about color printing and proofs?
What is Celloglasing or Laminating?
What is CMYK printing?
What should I know about image resolution measurements?
Why do certain colors look different after they print?
Payment and Billing
Can you send me a bill?
Currency Exchange Rate
What methods of payment do you accept?
Shipping and Delivery
Do you offer rush delivery service?
Which shipping methods do you use?
Do you delivery worldwide?
Rubber Stamps
Can I upload my logo to a stamp?
How do I create a signature stamp?
How long is my stamp good for?
How do I assemble my rubber stamp?
Site Navigation and Issues
Is your site secure?
What are your Terms of Use?
What is your Privacy Policy?
1. Can I cancel or change my order?
In general, once an order has been electronically
transferred through our printer network, it is put into
production and can not be changed. We apologize for this
inconvenience.
After an order is placed, but before it has been transferred
to the printer, there is a small amount of time in which to
cancel the order, recall your design, and then make changes
and reorder. This window of time varies between 30 and 60
minutes after you place your order.
For future reference, if you find a problem with your that
you may not be able to cancel it yourself, please contact
our customer service.
Our online system is a fully self-service web site that mean
you save. We hope you understand our need to keep our costs
at a minimum and our turnaround times fast, in order to
continue to provide you with the best value in the printing
industry.
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2. Do all orders have to be placed
online?
Not necessary you have to order online. You may place order
via our Website, Email, Fax or Phone. We does not accept any
walk-in orders. If design assistance is needed, please email
the files or request to sales@singaporenamecards.com. You
may zip the files into a compressed folder, or divide the
files into separate emails to us. Our representatives will
contact you promptly.
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3. Do I receive proofs prior to print?
Yes we do send proofs prior to print. But we will not sent
out hard copy proofs for Online Print Ordering system, all
proofs are viewed online. What you see on the preview
approval page is close to what will be printed. Please note
that all monitors will reflect a slight variance on color.
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4. How do I re-order?
To reorder a document without any changes or edits, please
see below:-
Offline Order
Sent us email or fax with your order or invoice number. Our
representatives will contact you promptly.
For Online Print Ordering
1. Go to our Online Print Ordering at
http://order.printnamecard.com and login using your email and
password that you have registered. (If you are not signed in
yet, the screen will prompt you to do so.)
2. Click "Shipped” in the "My Order" menu you wish to order.
3. Then click the "Re-order" on top of the product that you
wish to re-order.
4. Click "Update preview" and enter the Order details and
complete the checkout process. (Note: Please double check
that the proof is correct before clicking the "Order"
button.)
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5. How to sign in my online print
ordering account?
The sign in screen to enter your account is available at the
link below.
Once there, simply enter your previously registered e-mail
address and password. Click "I want to register" if you are
new customer.
Click here to Sign In or Register.
6. What do I do if my order I received
is not complete.
If you have received your order and believe that it is not
complete, please review the details of your order to verify
that all items have shipped together. Please contact us with
the details of what is missing.
To view the details and status of your order, please
click here My Account.
1. Go to our Online Print Ordering and login using your
email and password that you have registered. (If you are not
signed in yet, the screen will prompt you to do so.)
2. To view more details, click on the "All Orders".
Be sure to include your name, e-mail address and order
number to help expedite our processing of your request.
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7. What happens if my order is
delayed?
Due to the high amount of orders we receive, occasionally
some orders may experience delays. Simply email us at
sales@singaporenamecards.com. We will gladly issue a
credit towards a future order.
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8. Know about color printing and
proofs?
Viewing color on your monitor
Computer monitors use RGB to display color. RBG stands for
Red, Green and Blue. When you print something to the CMYK
process, for best results, you need to convert any RBG
images, to CMYK images first. Sometimes you’ll see some
changes to the image when you make this conversion, so it’s
better that you see the changes first before uploading your
file.
Also some colors that you see on your screen are very
difficult to reproduce exactly using CMYK (or any other
printing method). Therefore if you have the software that
enables you to process your image into CMYK before you
upload the image to PrintNameCard.com, you’ll have a close
idea of what you’ll get once the printed products are
shipped to you.
Some of the hardest colors to match going from RGB to CMYK
are blues.
The differences between monitors
You also have to take into consideration that different
monitor types display colors differently. For instance, many
LCD or laptop monitors cannot display as much of a range of
colors as other monitors. On these monitors, colors can lose
contrast and many colors sometimes look similar to others
(for instance, dark greens and browns).
Professional designers and prepress companies use
color-calibrated monitors to ensure that the color they see
on their screens is as close as possible to the actual color
of the file. Most home users cannot afford to purchase these
very high-end monitors, and therefore have to understand
that there will ALWAYS be variance from what they see on the
screen to what they see on their printer, or any other
output device.
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9. What is Celloglasing or Laminating?
Laminating is forming or pressing paper or other material
into a thin sheet or layer. Clear plastic coating can be
laminated onto paper (often by heat) to make the paper
stronger, more durable, and resistant to humidity and
stains.
We offer a range of boards and finishes to your cards. Matt
laminating is by far our most popular, and this is
preselected for all new cards printed in offset.
Semi Gloss Vanish
A semi gloss art board (310gsm) with a varnish is our most
popular finish for offset printing
Celloglazing - Gloss.
This is a thin gloss plastic film applied to the front and
back of your cards (310gsm).
Celloglazing - Matt.*
This is a thin silky matt plastic film applied to the front
and back of your cards (310gsm).
Uncoated Ivory Board. (currently not available)
This is a very smooth finished uncoated ivory board
(320gsm). Great for writing on. This board is best for cards
with a light coverage of ink. It is not suitable for large
solid colours or heavy photos.
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10. What is CMYK printing?
To reproduce full-color photographic images, typical
printing presses use 4 colors of ink. The four inks are
placed on the paper in layers of dots that combine to create
the illusion of many more colors. CMYK refers to the 4 ink
colors used by the printing press. C is cyan (blue), M is
magenta (red), Y is yellow, and K is black, the key plate or
keyline color.
A mistake often made when submitting artwork for 4-color
printing is not converting the images to the CMYK color
space. This is needed so that the file can be separated into
the four colors (see example) so that a separate printing
plate can be made for each of the colors.
Examples: The illustration on this page shows a color
photograph (center) separated into its CMYK components. A
separate plate for the printing press would be made from
each one. Those areas on the C plate, for example, that are
black and shades of gray would print in varying shades of
Cyan. The white areas get no Cyan. Each ink is added in turn
to create the final full color image on paper.
Printed Product Using CMYK
CMYK is the most economical method of reproducing full color
images in the highest quality, and most magazines and glossy
collateral is printed using CMYK. CMYK is the standard
method that we currently uses to process all
print jobs for customers.
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11. What should I know about image
resolution measurements?
Resolution and Pixels Defined
Resolution, when referring to an image, is the number of
pixels displayed per unit of printed length. It's a
measurement used in printing and it's stated in dots per
inch (dpi). This makes perfect sense because printers print
dots, and that's what a printed image is composed of.
When referencing an image onscreen -- on a computer monitor,
TV, plasma, or projector -- resolution is stated in pixels
per inch (ppi). This too makes sense because digital images
are displayed in teeny, tiny individual blocks of color
called pixels.
How They Work Together
The resolution measurement dictates how closely the pixels
are packed together. Increasing an image's resolution means
the pixels will be packed together more tightly, resulting
in a smaller physical size, but generating a smoother,
higher quality print. Lowering an image's resolution means
loosening the pixels, resulting in a larger physical image
size, but generating a blocky, lower quality print.
Think of the resolution measurement as density. For example,
the tighter a substance is packed, the denser it is and the
less surface area it takes up (like brown sugar). The more
loosely a substance is packed, the more surface area it
consumes and it becomes less dense.
The confusing part is that when it comes to imagery,
printers are the only devices that can do anything with the
resolution measurement. Because our eyes can only process so
much information, a 72 ppi image onscreen looks identical to
a 600 ppi image onscreen. However, a printer isn't hampered
by the human eyeball and can take advantage of resolutions
much higher than 72. (Actually, scanners can, too, but
that's a story for another time.)
How Much Do You Need?
The resolution necessary for a beautiful print depends on
the printing device itself. For instance, consumer inkjets
do a nice job at 225 to 250 dpi, while professional service
bureaus require 300 dpi and higher for glossy magazines,
coffee table books, and the like. For a color advertisement
in a newspaper, you need between 150 to 200 dpi. Same thing
for a black and white laser printer. However, to know for
sure, you've got to run some tests. If someone else is
printing your project, ask what resolution they want.
If you're dealing with images that will never be printed
(Web, email, and onscreen presentations) you don't need to
worry about resolution at all; it's the pixel dimensions
that matter.
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12. Why do certain colors look
different after they print?
Most home and small business printers are either inexpensive
ink-jet printers, or color laser printers. It is impossible
to calibrate any of these systems as they have a wide and
varied range of methods of printing. Even though some
printers use CMYK inks, many other factors have to be
considered, and it is impossible to expect to consistently
print perfect color.
We maintains as high standards as possible, it is still
almost impossible to print and expect to see exactly the
same color every day.
There are so many possible factors that can affect the color
on your printed materials. The weather outside can play a
part in affecting how the ink dries on the paper, and can
change the color slightly. The paper delivered from the
paper mill may be slightly brighter. The ink density and
constant on-press fluctuations in color, printing press
running temperature or blanket wear, could also affect color
slightly. It is impossible to expect that any professional
printer can produce exactly the same printed blue on two
separate days. However, we does have high quality controls
to ensure as little variation as possible, especially within
a single product order.
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13. Can you send me a bill?
Payment through our payment gateway site will available from
their billing options page at checkout. We also attached a
bill upon delivery of goods.
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14. Currency Exchange Rate
Buying anything internationally with your credit card, Amex,
Visa or Mastercard handle the exchange rate for you through
our payment gateway site. This is a simple process where you
are charged in your local currency for the purchase. There's
nothing left for you to do.
Your credit card statement will detail the Singapore dollar
amount, the current rate of conversion, and then the amount
you are being charged in your own currency.
Because exchange rates change as much as every minute, we
can not tell you exactly how much you will be charged in
your local currency. But we do know the rate generally and
we give you an indication how the conversion rate,
please click
here.
15. Do you offer rush delivery service?
Yes. We offer three to five business day rush shipping on
orders shipped to Singapore addresses placed before 1:00pm
local time. We're sorry, but rush shipping cannot be
selected if shipping to a PO box. Please sent us an email
when you place your order if you need it urgently. We will
try our best try to fulfill your request.
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16. Which shipping methods do you use?
For deliveries within the Singapore, we generally deliver
via the SingPost or our company delivery. For orders that
delivery worldwide, we generally deliver via UPS. Click here
for worldwide delivery.
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17. Can I upload my logo to a stamp?
Yes. Keep in mind that stamps are designed in black and
white only. For the best results, we recommend using an
outline of your logo. You can always order a PDF Proof of
your document to see what it will look like when it is
printed.
Please note that photos and complex images are not meant to
be placed on stamps.
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18. How do I create a signature stamp?
Creating a signature stamp will require you to scan a copy
of your signature into one of our accepted file formats and
upload from our rubber stamps order form in the product
page. (top)
19. How long is my stamp good for?
The rubber stamp will last for quite some time depending on
how often you use it. Keep in mind that the ink pad in the
stamp may run dry before the stamp wears out, so it’s always
good to order additional ink pads! For date stamps, the
moveable date wheel is good for 12 years, and runs from 2006
to 2017.
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20. How do I assemble my rubber stamp?
Printer NEW: How to fix the ImageCard in the index window
1. Insert the ImageCard with the sample imprint in the index
window.
2. Click the index window back into place
Spare Pads/What do you use the endorsing ink for?
This ink is meant to be used for the traditional stamp pads
ONLY, it is not suitable for spare pads of self-inking
stamps.
In some cases even your text die and the spare pad can be
destroyed (for instance because of solvents which are
component of the ink).
Spare Pads/How to change the colour of the imprint?
First take out the present spare pad of the stamping device.
After that clean the text die, so that no remaining ink
pigments can get into the new spare pad. Normally it is
sufficient to stamp on a white sheet of paper without the
inserted pad till there won't appear an imprint anymore.
Now you insert the new pad with the other colour into the
stamp.
Spare Pads/What has to be considered when buying a new
text die?
When buying a new text die, you should also ask for a new
spare pad, because the present text die "left its traces" on
the spare pad. This means that the pad surface is a bit
uneven, and therefore you would achieve only a partial
imprint with your new text die.
The best however would be to use a new stamping device for
the new text die, and this way you can ask for the latest
model.
Spare Pads/Why better exchange the spare pad instead of
reinking it?
Do not reink the spare pad of your COLOP self-inker. In case
of use of unsuitable ink, the spare pad and/or the text die
can be destroyed.
Customary ink is only intended for traditional stamp pads
(for hand stamps).
Original COLOP spare pads for self-inking stamps are
electronically inked and therefore guarantee that the ink is
evenly spread in the spare pad. Reinking the spare pad leads
to a high quantity of ink on the surface layer of the pad
(bad imprint), because the ink can not sufficiently seep
into the pad material. This way you automatically lose also
the guarantee for your imprint.
Spare Pads/What do I do with the present spare pad?
All parts of the COLOP spare pads are harmless, and can
therefore be disposed of the normal household waste.
Spare Pads/How to exchange a spare pad?
Exchange your present spare pad in your self-inker by simply
inserting a new one.
This way dirty fingers or dirty work surfaces are a thing of
the past.
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21. Is your site secure?
We protects our customers and their information using the
most advanced standards for security.
We use Secure Socket Layer (SSL) technology. Transactions on
our site are protected with up to 256-bit Secure Sockets
Layer encryption, which is supported by GoDaddy.com and the
vast majority of modern Internet browsers. SSL technology
represents the highest level of security available on the
Internet. It automatically encrypts information traveling
over the Internet, verifies the identity of the transacting
servers through certificates and digital signatures, and
confirms that the integrity of message content is maintained
throughout transmission.
Our minimum requirement for transactions is the standard
40-bit or 56-bit encryption supported by the Internet
Explorer 5.0 browser.
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Order by Email
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Let us take the hassle out of printing order. We create
beautifully designed and quality products that you will
love. Just sent us an email and our
representatives
will contact you promptly.
Our Email:
sales@singaporenamecards.com
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Office Hours
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Monday to Friday
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: 9:30am to 6:30pm |
Saturday |
: 9:30am to 1:30pm |
Sunday and Public Holidays
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: No Operation |
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